Privacy Policy

1. Who We Are

Selena Transfer & Travel GmbH (trading as Selena Transfer) is a private transfer company registered in Dietikon, Switzerland. Registered address: Feldstrasse 2, 8953 Dietikon, Switzerland. UID: CHE-359.662.412.

You can contact us at info@selenatransfer.ch or by phone at +41 76 234 48 45.

2. What Data We Collect

When you submit a quote request or complete a booking through our website, we may collect:

• Full name
• Phone number and email address
• Pickup and drop-off locations
• Requested date and time
• Number of passengers and vehicle preference
• Payment-related information when you pay online (processed by Stripe; we do not store full card numbers)
• Any special requests you voluntarily provide

3. How We Use Your Data

We use the information you provide exclusively to:

• Respond to your quote or transfer request
• Confirm bookings and coordinate logistics
• Process payments for confirmed services
• Contact you regarding your journey

We do not use your data for marketing purposes, and we do not sell your personal data. We may share limited data with service providers (such as payment processors and email delivery) only when required to operate our business, or where required by law.

4. Data Retention

We retain personal data only for as long as necessary to fulfil your request and comply with applicable legal obligations. Quote requests that do not result in a confirmed booking are deleted within 30 days.

5. Your Rights

Under Swiss and applicable European data protection law (GDPR), you have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Object to or restrict processing of your data
• Lodge a complaint with the relevant supervisory authority

To exercise any of these rights, contact us at info@selenatransfer.ch.

6. Cookies & Analytics

Our website uses essential technical cookies required for core functionality and security. We may use analytics tools (such as Google Analytics) to understand how visitors use our site. These tools may set cookies in accordance with their own privacy policies.

We also use third-party services such as Google Fonts and an embedded Google Map. These providers may process technical metadata such as IP address and browser/device data.

7. Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Online payments are handled by Stripe using industry-standard encryption.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page indicates when it was last revised. Continued use of our website constitutes acceptance of the current policy.

9. Contact

Selena Transfer & Travel GmbH
Feldstrasse 2, 8953 Dietikon, Switzerland
UID: CHE-359.662.412
For privacy-related questions: info@selenatransfer.ch