Terms of Service

1. General

These Terms of Service govern the use of the website selenatransfer.ch and any transfer services provided by Selena Transfer & Travel GmbH (trading as Selena Transfer), Feldstrasse 2, 8953 Dietikon, Switzerland. Company registration number (UID): CHE-359.662.412.

By submitting a quote request or making a payment through our website, you agree to these terms.

2. Quote Requests — Not a Confirmed Booking

Until such written confirmation is issued:

• Selena Transfer & Travel GmbH bears no obligation to provide the requested service
• The client bears no obligation to purchase the service
• No payment is due unless you choose to pay after receiving a confirmed quote
• Vehicle and driver availability is not guaranteed

We endeavour to respond to all quote requests within 1 hour during operating hours. If you have not received a confirmation, please contact us directly by phone or email before assuming a booking is active.

3. Confirmed Bookings & Payment

A booking is confirmed only when Selena Transfer sends a written confirmation email specifying the agreed transfer details, price, date, time, and vehicle. The client is responsible for verifying that the confirmation details are correct and for notifying us promptly of any discrepancies.

Payment for confirmed bookings may be requested by bank transfer, invoice, or secure online card payment. Online payments are processed by Stripe, a third-party payment provider. By completing an online payment, you also agree to Stripe's applicable terms where relevant.

4. Cancellation Policy

Cancellations or modifications must be communicated by email to info@selenatransfer.ch or by phone at +41 76 234 48 45.

• More than 48 hours before the agreed pickup time: cancellation free of charge
• 24 to 48 hours before pickup: 50% of the agreed price may be charged
• Less than 24 hours before pickup or no-show: 100% of the agreed price may be charged
• Quote requests that are not yet confirmed carry no cancellation obligation

Multi-day tours may have separate cancellation terms agreed in writing before commencement.

5. Refund Policy

If you cancel a confirmed booking in accordance with Section 4, any refund due will be calculated based on the cancellation window above.

• Refunds are issued to the original payment method where possible
• Refunds are processed within 10 business days of confirmed cancellation
• If Selena Transfer cancels your booking, you receive a full refund of any amount paid
• No refund is due for services already rendered in full

To request a refund, contact us at info@selenatransfer.ch with your booking reference and payment details.

6. Pricing

All prices are provided in the written confirmation and are agreed upon before the service is rendered. Prices are fixed and transparent — no hidden fees apply unless additional services are requested during the journey and agreed upon with the driver.

7. Liability Limitations

Selena Transfer & Travel GmbH shall not be held liable for:

• Delays caused by traffic, weather, border controls, or other circumstances beyond our control
• Loss or damage to client baggage unless directly caused by proven negligence of our driver
• Missed flights, trains, or appointments resulting from delays beyond our control
• Services requested via the website form that have not been confirmed in writing by Selena Transfer

8. Client Responsibilities

• Provide accurate pickup, drop-off, date, and passenger information
• Be present at the agreed pickup location at the agreed time
• Notify us of any changes to flight details, arrival times, or pickup locations as early as possible

9. Multi-Day Tours

For multi-day tour packages, specific terms including itinerary, accommodation arrangements for the driver, daily rates, and cancellation policies will be agreed upon and confirmed in writing prior to commencement of the tour.

10. Governing Law

These terms are governed by Swiss law. Any disputes shall be subject to the exclusive jurisdiction of the courts of Zurich, Switzerland.

11. Contact

Selena Transfer & Travel GmbH
Feldstrasse 2, 8953 Dietikon, Switzerland
UID: CHE-359.662.412
Email: info@selenatransfer.ch
Phone: +41 76 234 48 45